Senior Case Manager - Queens Family Justice Center

Safe Horizon | Queens, New York

Job Summary

The FJCs are an initiative of the Mayor’s Office to Combat Domestic Violence to reduce barriers faced by domestic violence victims who are seeking help.  Safe Horizon is co-located at these centers and partners with the Mayor’s Office, the District Attorney’s Office and other civil legal and community-based organizations to provide a safe place for victims to come to receive various services.  Safe Horizon staff at the FJC provides crisis intervention, case management services, advocacy, information and referrals, and practical assistance to survivors, providing client-centered safety assessments and risk management plans.


Essential Job Functions:

  • Provide case services and crisis intervention to victims of domestic violence;
  • Provide assistance in navigating the family court and criminal justice systems;
  • Conduct client-centered safety assessments and help clients prepare risk management plans; 
  • Provide court orientation, criminal justice advocacy, and support;
  • Collaborate with the DA’s office and other on-site partners to ensure services are streamlined
  • Provide emergency practical assistance including transportation, food vouchers, and emergency cell phones and referrals for financial assistance and lock replacement;
  • Provide information and referrals for services such as shelter, long-term counseling, public assistance and other entitlements, and assistance with OVS applications;
  • Advocate on behalf of clients with the district attorney’s office, family and criminal court personnel and judges, NYPD, NYCHA and other subsidized housing, employers, schools and other social service agencies;
  • Provide technical assistance, consultation and opportunities for training new case managers and client advocates;
  • Participate in staff meetings, community meetings and relevant trainings and seminars;
  • Perform data entry into a computerized record keeping system; and
  • Various other duties to be determined by supervisor.

Secondary Job Functions: 

  • Attend internal and external meetings, trainings and workshops;
  • Assist with the administration of direct services;


Knowledge and Skills:


  • Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence;
  • Strong communication and organizational skills;
  • Ability to work under pressure in a calm and reassuring manner.
  • Ability to generate ones own tasks and develop creative solutions to problems.




  • A Bachelor’s degree or equivalent relevant experience.




  • Experience working with survivors of domestic violence;
  • Experience with the criminal justice system;
  • Some supervisory experience;
  • Bilingual in Spanish strongly preferred 

 If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me.  I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employmentAmeriCorps, Peace Corps and other national service alumni are encouraged to apply 

Please follow this link to view complete EEO Law and complaint filing information:

How to Apply

Safe Horizon