Director of Human & Organizational Development

California Primary Care Association | San Francisco, California


Association’s Mission: To promote and facilitate equal access to quality health care for individuals and families through organized primary care clinics and clinic networks that, among other things, seek to maintain cost-effective, affordable medical services as well as meet the linguistic and cultural needs of California’s diverse population.

Job Summary

Purpose of Position: The Director of Human and Organizational Development position is responsible for managing and supporting the assessment of organizational needs, including human capital, operational capacity, and Association programs, and then designing, implementing and evaluating systems and/or programs that facilitate (1) the recruitment, professional development and continuous learning of team members from diverse backgrounds, (2) the identification and implementation of operational efficiencies and (3) the identification, creation, and evaluation of programs, services, and trainings that support the membership.

Reports To

Reports to: Executive Vice President and COO          


Primary Responsibilities:

1. Supervises Deputy Director of Operations and Deputy Director of Program Development and Evaluation, and other staff as assigned in a collaborative and supportive manner to ensure the success of each staff member including:

    • Coaching, empowering and motivating.
    • Monitoring individual performance.
    • Planning and coordinating workload.
    • Evaluating annual performance.

2. Ensures that CPCA has a diverse, talented and well trained workforce.

    • Develops relationships with Professional Organizations and Universities in order to effectively recruit staff that reflect the populations we serve.
    • In collaboration with the other Directors develops strategies for reaching a talented and diverse pool of candidates from which to recruit.
    • Develops and oversees the training of all staff with an emphasis on developing the future leaders of CPCA.
    • Develops and oversees training programs for our member organizations including the HealthManagement+ Program.
    • Develops and oversees a coaching and evaluation program for CPCA leaders.
    • Develops compensation and benefits strategies to ensure that CPCA is competitive in the Sacramento market.
    • Along with the Deputy Director of Program Development and Evaluation, ensures that CPCA has a strong intern program to inspire the health center and PCA staff of the future. 

3. Oversees the Office of Project Management by working closely with the Deputy Director of Program Development and Evaluation on:

    • The Identification and development of new CPCA programs which support the goals of the membership by driving health center: aggregation, cost savings, innovation, and operational efficiency while generating non-dues revenue for the Association.
    • The evaluation of all CPCA programs, services and trainings 

4. Oversees the internal operational efficiency of the Association by working closely with the Deputy Director of Operations on: 

    • Identifying and implementing operational systems and tools that support and increase the productivity of our team members as well as enhance the member experience.
    • The physical surroundings to support a professional, collaborative, and creative environment.
    • Human Resources policies and procedures which support Federal and State compliance as well as enable the leaders of the association to hire and retain a talented and diverse workforce. 

Additional Responsibilities: 

  1. Participates in and coordinates CPCA’s assistance to the HR Peer Network
  2. Attends and participates in all staff meetings of the association
  3. Reports regularly to supervisor
  4. Participates in Association-wide events as requested.
  5. Other duties as assigned.

Skills and Talents Required:

  1. Effective oral and written communications
  2. Efficient time management
  3. Effective leadership skills
  4. Business Acumen
  5. Project Management    
  6. Critical Evaluation and Assessment Skills
  7. Global & Cultural Awareness
  8. Leadership & Organizational Expertise
  9. Relationship Management 

Ability to:

  1.  Resolve conflicts in a precise and timely manner
  2.  Ability to manage multiple tasks
  3.  Establish rapport with others in business and community settings.
  4.  Analyze, organize and evaluate data


Education and Experience:

Master’s degree in Organizational Development/Organization Behavior or related degree and ten years of supervisory experience required. A Ph.D. in organizational development/organizational behavior and SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred. 


CPCA has excellent benefits and a commitment to work/life balance.  Our offices are located in downtown Sacramento close to the State Capitol building. This position will be classified as either Director or Vice President depending on the experience and education of the successful candidate.  Therefore, the compensation range of this position is $129,000-$186,000.

How to Apply

Submit cover letter, resume, and professional references in MS Word format to or FAX 916-440-8172.

California Primary Care Association