Social Enterprise Operations Manager

Chrysalis | Los Angeles, California

Job Summary

The Operations Manager is responsible for day to day operations, including customer and budget responsibilities, for a contract with the City of Los Angeles, in partnership with Caltrans, to do maintenance work on California highways. Working closely with staff within Chrysalis Enterprises (CE) as well as staff within Client Services (e.g., case managers), this position has an operations role (representing Chrysalis at customer meetings, managing field staff, arranging coverage for field staff, etc.) to meet business objectives, and a programmatic / direct service role (providing on the job feedback, mentoring Field Supervisors and workers, developing and delivering training) to meet programmatic objectives.

Reports To

Director of Operations


Duties and Responsibilities to include but not limited to:

  • Account Management and Customer Service
    • Deliver consistently high levels of customer service to all customers and other stakeholders ensuring that we meet or exceed all contractual obligations
    • Proactively identify service issues in each Region before the customer brings it to the organization’s attention
    • Provide support in preparing service proposals for new business
  • Operational Effectiveness
    • Supervise approximately six Field Supervisors and a Field Operations Supervisor, ensuring that all field work is completed safely, accurately and on time
    • Oversee and manage fleet of vehicles (7+) and equipment
    • Work with colleagues to identify process improvements
    • Ensure safety of all workers and that work is performed in compliance with OSHA and Caltrans standards
    • Develop, codify and enforce policies, procedures and forms for CE that is consistent with established standards
    • Ensure all timecards and invoices are submitted on time, are accurate, and fully completed
    • Manage machine, personnel and equipment schedules across multiple sites to ensure contractual obligations are fulfilled
    • Assist in placing clients and overseeing special projects as needed
  • Client Support and Guidance
    • Use discretion to consistently apply HR policies and guidelines
    • Work closely with field staff to provide appropriate, timely and meaningful feedback, advice and mentorship to client workers
    • Document all client conversations and communicate any concerns regarding performance/personal struggles immediately to Employment Specialist/Site Director, and HR as necessary
    • Balance the business needs of the social enterprise with the service needs of the clients
    • Coach and mentor field staff on delivering feedback to standardize the delivery, quality, and frequency of worker feedback


  • Act as liaison between Client Services and Chrysalis Enterprises
  • Adhere to all Chrysalis Enterprises policies and procedures
  • Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics
  • Other duties as assigned


  • Minimum 1-3 years in program delivery, administrative duties, and/or customer service experience
  • Bachelor’s degree or equivalent experience required
  • Experience managing staff preferred
  • Excellent organization and time management skills
  • Excellent verbal and written communication skills
  • Self-starter with “can do” attitude and takes initiative
  • Excellent interpersonal skills, including the ability to coach/mentor CE workers and staff
  • Must be able to relate to and work well with teammates, customers and Chrysalis’ client population
  • Demonstrated knowledge of best and compliant employment practices
  • Willingness to be on call 24/7 and work flexible hours depending on business needs
  • Ability to work simultaneously on multiple (often unrelated) projects
  • Computer literacy required.  Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed
  • Access to a personal vehicle for use at work during all work shifts (will be reimbursed for mileage driven on company time)


This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more.  Salary DOE.


Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.

No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.

How to Apply