Regional Support Specialist

PAX-Program of Academic Exchange | Port Chester, New York


PAX-Program of Academic Exchange is a non-profit global education and cultural exchange program based in Port Chester, NY that offers its employees a great benefits package, a fast-paced yet friendly company culture, and the opportunity to work with a wide network of diverse volunteer host families and coordinators across the country. 

PAX is designated by the U.S. Department of State as a J-1 Exchange Visitor Program sponsor. We proudly work to make exchange deserving young people from around the world and their U.S. host families to share their cultures and become family. We are proud to be one of few organizations chosen to work with U.S. Department of State-sponsored scholarship students through the Future Leaders Exchange (FLEX) Kennedy-Lugar Youth Exchange and Study (YES) programs.      

We believe in providing American host families and the international students they host with positive, life-changing exposure to new cultures. The PAX national office provides the backbone of support for our field staff. We all work together to achieve our goal of finding great host families for all of our students. 

Job Summary

We’re looking for a Regional Support Specialist (RSS) to join our national office team. As one of four Regional Support Specialists, you will provide integral behind-the-scenes administrative support for the PAX field team. Each member of the RSS team collaborates with other departments on overarching PAX goals and development, provides light technical and customer service-style support, and generally keeps things running smoothly in the background.

Reports To

Field Operations Support Supervisor


The RSS team works closely with the Regional Director team to meet regional placement goals, maintain compliant paperwork, and support placements throughout the program year.

  • Prepare placement and host family change files for final Compliance review
  • Track placements, changes, and payments in Excel
  • Follow up with local coordinators and field staff to obtain compliant paperwork
  • Promptly update databases when placements change
  • Prepare mail
  • Assist in review and tracking of monthly contact reports
  • Work with assigned Regional Directors to help organize caseloads
  • Assist coordinators and host families with the PAX Hub system
  • Act as back-up for travel request coordinator when needed
  • Conduct outreach to prospective host families, schools, LCs as needed


Qualified applicants will possess the following:

  • Undergraduate degree required. Preference given to majors in education, public administration, international studies, and other related social sciences.
  • Excellent interpersonal, research, writing, analytical, organizational and problem solving skills.
  • Superior listening, consultative and diplomatic skills required as well as the ability to handle sensitive matters discreetly.
  • Demonstrated ability to work productively under pressure.
  • Computer literacy including proficiency in use of MS Office applications; experience using customer, member or other database systems preferred.
  • Preference will also be given for:
    • Those familiar with the non-profit environment
    • Previous international or intercultural experience
    • Experience with adolescents, young people or education
    • Field organizing/campaign experience


The RSS salary starts in the mid-30s. We offer generous benefits, including health insurance and a 401k, PTO, sick leave. Paid holiday schedule includes national holidays and the entire week preceding New Year’s Day.


 Why Should You Apply?

  • Come join our amazing national office team! We are a fun and dedicated group of like-minded individuals working to make a difference. 
  • Excellent benefits (see above).
  • Recent graduates encouraged to apply! The RSS position is a great first step toward a career in the non-profit sector, international relations, or education.
  • Make a difference in the lives of our students and host families.
  • Great location: the PAX national office is located in Port Chester, NY, in Westchester County. Close to White Plains, Stamford, and easy access to Metro-North. 

How to Apply

Email your resume and a brief cover letter to: Subject line must reference "Regional Support Specialist." Your cover letter should highlight your interest in the RSS position, your critical thinking skills, and your attention to detail.

PAX-Program of Academic Exchange


Organization: Nonprofit Organizations