Founded in 2006, the Libertas Center for Human Rights, located at NYC Health + Hospitals/Elmhurst, provides survivors of physical/psychological torture and human rights violations residing in the New York City area with comprehensive medical, mental health, social and legal services to help them regain function and restore humanity in their lives. We follow a strength’s based and trauma-informed case management approach to address the multifaceted and highly interwoven needs of survivors. Our vision is that all survivors lead healthy, confident, and hopeful lives.
This is a full-time position and affords the opportunity to make a significant contribution to an organization with substantial social impact while building unique experience for professional advancement. Reporting to, and working closely with the Program Director, the Program Assistant will play a leading role in data collection management and presentation, monitoring and evaluation, administrative and communications activities, and support outreach, direct services, program development, and other special projects. The successful candidate will demonstrate excellent interpersonal skills, be flexible to shift priorities and multi-task, and have the ability to anticipate, proactively identify, and solve challenges. A strong interest or experience in human rights and global health is expected.
Administrative, Data, Monitoring and Evaluation
- Leads implementation of quality assurance protocols/regular client follow-ups and monitors data patterns.
- Develops, maintains, and regularly updates systems for data and encounter collection and management, and produces accurate and timely reports and data presentations, in collaboration with the Program Director.
- Helps prepare grant reports, letters of inquiry, and full proposals. Manages donor acknowledgements.
- Provides office management, including troubleshooting IT and other technical issues, communicating with facilities and maintenance, purchasing supplies and equipment, etc.
- Provides data support, guidance, and orientation to research interns; supports IRB submissions.
- Supports recruitment of staff and volunteers by assisting with outreach, screening, and administrative processing.
- Manages volunteers, providing supervision to on-site program and care coordination volunteers and interns.
- Assists Program Director with routine and special administrative projects, including preparing for staff meetings, trainings, and presentations.
Communications and Outreach
- Leads development of outreach, social media, and communications products, including collecting or creating content, designing messages, and disseminating on a regular basis.
- Oversees effort to grow mailing lists and increase social media presence.
- Helps organize events and trainings, including managing logistics and assisting with substantive preparations.
- Represents the Libertas Center with local CBOs, as needed.
Care Coordination and Direct Services
- Helps ensure that the comprehensive needs of clients are being met in a holistic and efficient manner.
- Serves as client’s initial point of contact, provides excellent customer service, and fosters a highly positive client experience.
- Coordinates scheduling/re-scheduling and reminders of client health appointments. Schedules phone and in-person interpretation, as needed.
- Helps develop and oversee delivery of alternative therapy programs. Assists with client recruitment, participation, and monitoring and evaluation.
- Manages and ensures completion of the forensic evaluation process, including prioritization of requests; communications with lawyers, clients, and evaluators; scheduling evaluations, including interpreters; and logistical oversight to delivery of affidavit.
- Supports crisis response interventions with clients in need of immediate assistance.
- A minimum of an undergraduate degree in a relevant field (BA/BS/BSW).
- 2 years of nonprofit sector experience, preferably in a field related to human rights, global health, immigration, etc.
- Demonstrated cultural competency with immigrant communities and/or other vulnerable populations, and a willingness to examine topics of power and structural oppression.
- Demonstrated interest in learning about strengths-based case management and trauma-informed health care.
- Highly detail-oriented, organized and reliably able to conduct tasks without the need for significant oversight.
- Strong problem-solving skills. Energetic, able to address challenges of a wide variety with creativity, initiative, and resourcefulness.
- Knowledge and experience with website/communications/design platforms like Mailchimp, Hootsuite (or similar), Squarespace, WordPress, etc.
- Very comfortable working with data and databases; basic SQL query knowledge, proficient in MS Office Suite, (including Excel, Access, PPT). Familiarity with SAS/SPSS/STATA (preferred).
- Maturity, ability to calmly and respectfully navigate challenging situations, and successfully meet responsibilities with professionalism.
- Proven ability to work as a team player, and be responsive to guidance and feedback while maintaining a positive work environment.
- Ability to thrive in a fast-paced collaborative team, where effective communication is essential.
- Familiarity with human rights and/or global health or ability to learn quickly.
- Familiarity working with phone and in-person interpreters.
- Language skills (Spanish, Bangla, Russian, French, Chinese, etc)
Salary is commensurate with experience. Full Mount Sinai benefits package, including vacation, sick days, subsidized health insurance, and education stipend.
How to Apply
Please send a one-page cover letter and resume to email@example.com. Please write Libertas Center Program Assistant in the subject line. Applications will be reviewed on a rolling basis and the desired start date is July 15, 2018. To learn more about the Libertas Center, please visit our website at www.libertascenter.net.