Development Systems Coordinator

Jacob’s Pillow | Becket, Massachusetts



Jacob’s Pillow, a National Historic Landmark and recipient of the National Medal of Arts, is a year-round center for dance and home to America's longest-running international dance festival located in the beautiful Berkshires of Western Massachusetts. The Pillow encompasses the world-renowned international Jacob’s Pillow Dance Festival, presenting more than 50 dance companies and over 350 events each summer; The School at Jacob’s Pillow, one of the most prestigious professional dance training centers in the U.S.; the Pillow Lab, a residency program that supports new choreography; growing Community Engagement programs that serve local school children, artists, and community members alike; rare and extensive dance Archives, open to the public and available online at, which chronicle more than a century of dance through photographs, videos of performances and talks with artists, costumes, and scholarly essays; and Apprenticeships, a Fellows Program, and an Internship Program that provide professional advancement and training opportunities.

Job Summary

Jacob’s Pillow seeks a Development Systems Coordinator to join the Philanthropic Engagement Department and work closely with/report directly to the Director of Philanthropic Engagement. This position will provide leadership for the department in its use of donor management software. This position will be a vital member of the Philanthropic Engagement team in ensuring proper data entry, donor acknowledgment, and utilization and growth of data-driven initiatives.

Reports To

Director of Philanthropic Engagement



  • Daily manual entry of gifts and pledges into the database, including coding, copying, and filing
  • Perform database cleanup and upkeep under the direction of the Salesforce Administrator and utilizing advanced tools
  • Reconcile all contributed income gifts from individuals with the Business Office according to an established timetable
  • Generate, edit, print, circulate and file acknowledgement letters, including specialized letters to major donors, using both the donor management software and Microsoft Word
  • Serve as the primary liaison for donors making gifts online
  • Facilitate generation of lists, advanced data extractions, custom reports and ad hoc queries
  • Verify the accuracy of system data and monitor resolution of data faults and errors through a process of weekly quality assurance
  • Perform selected system administration tasks under the direction of the Salesforce administrator, such as scheduling reports and alerts



  • Two to three years professional office experience
  • 2 year Associates Degree or equivalent
  • Previous experience with detailed data entry  
  • Computer proficiency including familiarity with Microsoft office applications such as Excel and Word
  • Demonstrated organizational skills
  • Ability to work with agility in a fast-paced environment
  • Effective oral and written communication skills
  • Strong attention to detail and commitment to quality
  • Ability to manage very confidential information with impeccable discretion
  • Ability to work independently and as part of the Philanthropic Engagement team



  • During the Festival as needed, serve as front-line customer service for membership program by working special events and on-campus stewardship efforts

How to Apply

Please email cover letter, resume, and references to, with “Development Systems Coordinator” in the subject line.

Jacob’s Pillow


Organization: Nonprofit Organizations