Senior Director Shelters, Manhattan, Rose House

Safe Horizon | New York, New York


About Us

Established in 1978, Safe Horizon is the largest non-profit victim services agency in the United States. We touch the lives of more than 250,000 children, adults, and families affected by crime and abuse throughout New York City each year. Safe Horizon partners with governmental and other community agencies and also advocates for policies on a local, state, and national level on behalf of those affected by violence and abuse.

We provide compassionate and expert support for people who have experienced domestic and intimate partner violence, child physical and sexual abuse, rape and sexual assault, human trafficking, stalking, youth homelessness and other forms of violence, crime or abuse.

Learn more about our programs here:


Our Vision

Safe Horizon envisions a society free of violence and abuse. We will lead the way by empowering victims and survivors to find safety, support, connection and hope.

Our Mission:

Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.

Job Summary

The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV survivors and their children.  We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.  

Reports To

Vice President


Essential Job Functions: 

The Senior Director, Shelters is responsible for the day-to-day operations of the shelter program. Specific duties include but are not limited to: 

  • Managing and administering the shelter program from a trauma informed perspective that focuses on resident centered practice and vicarious trauma;
  • Mediating disputes and addressing grievances from a trauma informed perspective;
  • Recruiting, hiring,  coaching, mentoring and supervising   a multi-disciplinary  group of onsite staff that  includes understanding and responding to vicarious trauma (both for self and for staff members);
  • Ensuring that all staff receive high quality bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of Resident Centered Practice skills and includes discussions about vicarious trauma
  • Management and oversite of billing process including reaching expected utilization targets, managing expenses, monitoring of onsite resident resources; and accurate resident documentation (electronic and hardcopies)
  • Completing annual staff performance evaluations; developing staff professional development plans and strong utilization of the agency’s performance management tools;
  • Managing and administering the shelter program including fiscal management of budget, billing, and adherence to agency, city and state and federal regulations; successfully completing program audits by City, State and Federal regulators;
  • Collaborating with internal departments to ensure programs run efficiently (Training Department, Domestic Violence Administration, Human Resources, Development, Finance, Legal etc.);
  • Developing partnerships with other community based organizations, acting as a liaison to other organizations;
  • Growing donor relationships in partnership with the Development Department; including hosting donor tours, and working with donors/volunteers for special events at the site;
  • Developing scattered sites as needed;   
  • Attending meetings and trainings as required;
  • Other duties as assigned



  • Ability to maintain appropriate professional boundaries with residents and staff
  • Utilization of Client Centered Practice (CCP) skills
  • Ability to use  neutral and non-judgmental language when responding to clients
  • Understanding and responding to vicarious trauma
  • Ability to engage with clients using a trauma informed perspective
  • Must be flexible, patient and able to juggle multiple roles simultaneously



Graduate degree in a Human Services or related field, plus a minimum of four years relevant experience operating a facility/and or working with DV victims, Must include at least one year of supervisory experience. 

Additional Requirements:

  • On-call 24 hours a day.
  • Paid mandatory trainings that occur in off-site locations and outside of the regular work schedule.  




 If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me.  I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employmentAmeriCorps, Peace Corps and other national service alumni are encouraged to apply 

Please follow this link to view complete EEO Law and complaint filing information: 





Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients.

How to Apply

Safe Horizon


Organization: Nonprofit Organizations