Human Resources Director/Manager

Lantern Community Services | New York, New York


Lantern Community Services' (Lantern) mission is to champion the independence and well-being of New Yorkers who are impacted by or threatened with homelessness. Lantern provides innovative services to help New Yorkers who are homeless, formerly homeless or have recently aged out of foster care recreate their lives. Our programs, with proven results in health, employment, education and life skills are delivered inside our residences and tailored to each person's needs. We provide our clients — many of whom live with mental illness, addiction, disability, HIV or other chronic illnesses — with the tools they need to integrate successfully into the greater community with dignity and independence.

Job Summary

The Human Resources Director / Manager (HRD/M) will report to the Chief Operating Officer. This role is open either at the Director or Manager level. The HRD/M will provide management and leadership of the organization's human resources activities. The HRD/M will be responsible for overseeing the development, implementation, and ongoing application of human resource policies, programs, and services, and will manage benefits programs; employee relations issues, HR-related and organizational communications; employment practices/procedures and regulatory compliance surrounding recruitment, training, discipline, and termination of employees. The HRD/M is highly visible to staff across the organization and works closely with the Senior Management team. S/he is responsible for the strategic planning, organizational design, and efficiency of the Human Resources Department and functions, including:

  • Employee Relations
  • Talent Acquisition & Retention
  • Training & Development
  • Employee Engagement
  • Human Resources Compliance
  • Leave Administration
  • Performance Management
  • Benefits Administration, including Workers' Compensation

The HRD/M will be a knowledgeable and skilled self-starter who is committed to Lantern's mission and organizational goals and should have experience in managing human resources for small to medium size organizations, preferably in a social service nonprofit setting. S/he will be able to communicate successfully and persuasively both within the organization and with external vendors, contacts, and consultants. The HRD/M must be very familiar with NY State/City and Federal HR compliance, as well as HR technology and systems. 


Essential Job Responsibilities:

  • Develop, maintain, and communicate effective and efficient policies and procedures for personnel matters; ensure consistent application of policies and legal compliance
  • Provide counsel on HR matters to managers, senior management, and the Executive Director
  • Directly supervise two HR staff members
  • Create events, systems, and processes to enhance employee engagement, development and training
  • Develop effective use of HR metrics as a management tool across the organization
  • Support and enhance benefits administration, including analyzing current benefit plans and explore new options
  • Support the implementation of a new Human Resources Information System/payroll/Applicant Tracking System; maintain electronic and document-based personnel recordkeeping systems for active and inactive employees
  • Prepare materials for and implement new employee orientations, performance and salary reviews, and exit interviews
  • Organize and facilitate All-Staff events and quarterly onboarding sessions
  • Promote a positive and productive work environment that values diversity and inclusion
  • Sustain adherence to the most updated federal, State, and City hiring procedures
  • Work on special projects and events as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Required Education, Experience, and Skills:

  • Bachelor's degree is required; advanced degree and/or specialized certification in HR administration is preferred
  • Minimum of five years of Human Resources experience in a complex organization
  • Excellent organizational and interpersonal skills, including an ability to resolve disputes and maintain confidentiality; high level of personal and professional integrity
  • Excellent verbal and written communication skills and outstanding ability to interact effectively with individuals at all levels of the organization
  • Ability to coach managers and employees on all matters including compliance and leave administration, performance concerns and employee relation matters
  • Must possess strong multi-tasking capabilities and be willing to take a hands-on approach to problem solving
  • Ability to manage multiple tasks in a fast-paced paced, complex organization
  • Strong leadership skills
  • Proficiency in all Microsoft Office applications, specifically Excel and PowerPoint

Work Environment: This job operates in an office environment. There will be occasional travel to the program site locations throughout New York City as needed for trainings or meetings.

Physical Demands: 
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. They must also use hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.

How to Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. 

Lantern Community Services


Organization: Nonprofit Organizations