Digital Marketing Manager

AJC | New York, New York

Background

Founded in 1906, AJC seeks to enhance the well-being of the Jewish people and Israel, and to advance human rights and democratic values in the United States and around the world. Among Jewish advocacy organizations, AJC is the leader in the global arena. We are known for our unparalleled access to diplomats, government officials, and faith leaders in more than 100 countries. In addition to our New York headquarters and Office of Government and International Affairs in Washington, D.C., AJC has offices across the United States and around the globe and maintains partnerships with Jewish communities worldwide

Job Summary

The Digital Marketing Manager is responsible for overseeing AJC’s regional office email marketing communications. This includes, but is not limited to, coding emails, assisting AJC regional offices, ensuring quality assurance, and handling performance marketing reporting. As such, this role within AJC’s digital marketing support team requires excellent communication and customer service skills for working across teams and departments, a strong attention to detail to ensure emails are free of coding and branding errors, and a proficiency in HTML and CSS to be able to look at an email’s code and identify and solve granular issues.

The Digital Marketing Manager does all this while adhering to AJC’s core values: Respect, Teamwork, Integrity, Excellence, and Accountability.

Responsibilities

Major Functions:

  • Setup and then oversee the maintenance of AJC’s email marketing templates;
  • Quality assure and approve AJC regional office marketing emails;
  • Work closely with AJC regional offices to ensure adherence to email templates;
  • Work closely with the graphics team to ensure digital adherence to AJC branding standards;
  • Work closely with the IT team, users and vendor(s) to implement measures to increase the deliverability of AJC’s email marketing platform.
  • Specific Responsibilities:
  • Responsible for QAing the HTML and inline CSS of marketing emails;
  • Manage render testing across multiple email clients and ISPs (Outlook, Google, etc.);
  • Oversee email append strings;
  • Manage and implement day-to-day email marketing support for AJC regional offices;
  • Provide exemplary customer service to internal clients;
  • Ensure timely and accurate delivery of marketing emails;
  • Assist with coordination of email send times across AJC;
  • Monitor, test, and approve AJC emails to ensure adherence to template and branding standards;
  • Provide support for building and sending emails;
  • Provide support for pulling email analytics;
  • QA and implement new email templates;
  • Serve as the knowledge base for marketing email template capabilities;
  • Provide support and recommendations as to which email template best fit a requested use case;
  • Provide support and recommendations regarding email marketing best practices.
  • Troubleshoot email marketing issues;
  • Update and be the knowledge base for email marketing training materials;
  • Provide support for other projects, as needed.

Please submit your application on: https://ajchr.wufoo.com/forms/r17vhxss008ei5l/

Qualifications

Qualifications:

  • Skilled in HTML and inline CSS, Javascript a plus
  • 3-5 years of experience working in an email marketing platform
  • Strong project management skills; ability to prioritize multiple tasks at once
  • Fluent in the English Language
  • Strong organization skills
  • Meticulous attention to detail

Preferred:

  • BA degree
  • Design Experience
  • Customer Support Experience
  • Experience with Blackbaud’s Luminate Online, CRM and/or RE NXT
  • Experience with Google Forms & Google Analytics

Requirements/Other

AJC is an Equal Opportunity Employer.

How to Apply

Please submit your application on: https://ajchr.wufoo.com/forms/r17vhxss008ei5l/

AJC

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Organization: Grantmaking Public Charities