Program Assistant - Child Advocacy Center

Safe Horizon | Queens, New York

Background

Established in 1978, Safe Horizon is the largest non-profit victim services agency in the United States. We touch the lives of more than 250,000 children, adults, and families affected by crime and abuse throughout New York City each year. Safe Horizon partners with governmental and other community agencies and also advocates for policies on a local, state, and national level on behalf of those affected by violence and abuse.

We provide compassionate and expert support for people who have experienced domestic and intimate partner violence, child physical and sexual abuse, rape and sexual assault, human trafficking, stalking, youth homelessness and other forms of violence, crime or abuse.

Learn more about our programs here:https://www.safehorizon.org/our-services/what-we-do/

Job Summary

Safe Horizon’s Child Advocacy Center plays a critical, front-line role in responding to child sexual abuse and severe physical abuse by providing a coordinated and collaborative approach to the investigation of such cases, while ensuring that victims receive immediate, effective support.

The Program Assistant is the first point of contact for all children and families entering the CAC.  The Program Assistant will welcome and orient every child and non-offending family members to the CAC and immediately link the family to the appropriate CAC service providers.  The Program Assistant plays a critical role in creating an environment that is safe, welcoming and upholds the core values and mission for the CAC.

Responsibilities

  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients, staff and members of the CAC multidisciplinary team.
  • Welcome all visitors and orient them to the site/space
  • Actively manage the experience of clients, visitors, partners and staff
  • Answers and directs telephone calls, faxes and mail directed to department of site;
  • Enters data into CMS, the CAC’s case tracking database;
  • Performs administrative and clerical office duties including report preparation; administering petty cash, metro cards and parking garage vouchers; processing payment requests;
  • Assists the Administrative Coordinator in supervising reception area volunteers;
  • Straightens up the playroom, interview/observation rooms and counseling rooms at the end of every day
  • Other program related duties as necessary

Qualifications

  • High school equivalency or high school diploma
  • Foundation computer skills (e.g. data entry, internet use, email communications)
  • Interpersonal work experience in a fast-paced environment such as human service, customer service or related field a plus.
  • Desire to engage with children and families impacted by violence and trauma

Other:

Bilingual in English and Spanish strongly preferred.  Must be willing to work nights.

Requirements/Other

Interacts with : CAC visitors, clients,  Multidisciplinary team consisting of child protection specialists, police detectives, pediatricians, prosecutors and Safe Horizon staff.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me.  I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employmentAmeriCorps, Peace Corps and other national service alumni are encouraged to apply

 

Please follow this link to view complete EEO Law and complaint filing information:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

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Organization: Nonprofit organizations