Development Operations Coordinator

PolicyLink | Oakland, California


About PolicyLink

PolicyLink is a national research and action institute advancing racial and economic equity by Lifting Up What Works®.  Please visit our website at: to learn more about our work, values, and impact.

Job Summary

Position Overview

We are looking for a Development Operations Coordinator to join our fundraising team. This is an exciting opportunity for an energetic individual looking for opportunities to grow with our national organization. We are an  expanding team that manages a best-in-class philanthropy program, generating real impacts for PolicyLink and the 100 million Americans living at 200 percent of the federal poverty line or below, while also delivering strong outcomes for our philanthropic funders.


Reporting to the Director of Philanthropic Partnerships, the Development Operations Coordinator will be joining an evolving Development team. This position has the opportunity to help define the role Development Operations plays within the team and across the organization.The overarching goal of the Development Operations Coordinator position will be to help build department and organizational consensus around policies, principles, and procedures, enabling us to efficiently and effectively attain our fundraising goals.

This role is uniquely positioned to support fundraising through creating/maintaining shared systems, providing relevant staff onboarding/continued training, and ensuring data integrity. Additionally, the Development Operations Coordinator will work cross-departmentally on projects that add new fundraising channels while improving existing ones. The ideal candidate for this position is curious, an early adopter of new technologies, has a knack for teaching or tutoring others with clarity and humility, and is a “big-picture” thinker who can also accurately and efficiently manage details while cultivating a strong, collaborative, and positive organizational culture consistent with the PolicyLink mission of advancing equity.


Systems Development & Continuous Improvement

This position will collaborate with the Leadership, Information Technology, and Finance Teams to find ways to improve department systems and processes and enhance data quality thereby building the organization’s fundraising capacity.This position will function as the resident Salesforce expert in fundraising and donor tracking.

Key Responsibilities Include:

  • Create, maintain, and update accurate data on current and potential donors, related contacts, and funding opportunities.
  • Create and maintain reports, dashboards, and campaigns in Salesforce in order to track prospects (moves management) and funders, and acknowledgments.
  • Support cross-department, cross-program facilitation.
  • Manage department database improvement requests.

Project Coordination

The Development Operations Coordinator will manage key department projects, sometimes with tight deadlines, and that may involve other departments, in order to fulfill short-term funding needs and long- term strategy.

Key Responsibilities Include:

  • Systems research projects.
  • Campaign fundraising support.
  • Provide prospect research and screenings for Director, Managing Directors, and C-Suite.
  • Create and update documentation for department database procedures and other systems.
  • Develop or update department training and internal communications materials.
  • Serve as departmental lead for optimizing PolicyLink’s cross-departmental internal communications.
  • Post-COVID, manage the workflow around fundraising events including, but not limited to, vendor management (invitations and program collateral, florist, photographer, etc.), coordination of sponsorships, management of site logistics including catering, data management, and coordination of event follow-up.
  • Ensure grants, contracts, and reports meet internal and external deadlines.
  • Track details of proposals to ensure complete, accurate, and timely submission.
  • Other fundraising-related duties and projects assigned as needed.

Schedule Management

The Development Operations Coordinator will be a masterful problem-solver and an organizational force managing moderate to complex calendaring with funders and internal staff. They will anticipate the needs of their team members and help them stay focused on their projects by resolving operational and administrative issues before they arise.

Key Responsibilities Include:

  • Schedule and coordinate internal and external meetings with staff and funders.
  • Oversee meeting logistics, e.g., location, phone/dial-in information, communication with attendees, catering (when needed).
  • Ensure grants, contracts, and reports meet internal and external deadlines.
  • Track details of proposals to ensure complete, accurate, and timely submission.


Skills, Abilities, and Knowledge Required

Position Requirements:

  •  Minimum of 5 – 7 years of experience with fundraising database administration (Direct experience in Salesforce NPSP and Classy donor platform experience a plus.)
  • Excellent analytical thinking and computer-based problem-solving skills.
  • Effective oral and written communication skills.
  • Ability to learn and master new software systems quickly.
  • Ability to adhere to an expectation of complete confidentiality on all business matters.
  • Ability to build and maintain constructive working and communications relationships with a diverse community.
  • Excellent communication, project, and stakeholder management skills.
  • Must be a quick and adaptive learner who can develop and implement new processes.
  • Ability to maintain regular check-ins with supervisors regarding workload/capacity, priorities, and any challenges or difficulties with assignments.
  • Occasionally available on evenings and weekends if needed.
  • Enjoy and excel at work that is extremely detail-oriented.
  • Ability to take initiative, use sound judgment, and ask questions as needed.
  • Ability to operate independently and as part of a team—this position will work closely with administrative and program staff across the organization.

Preferred Qualifications:

  • Strong command of Salesforce NPSP, Classy donor platform, Office 365, G-suite, Zoom, Slack, Asana

Education and Experience Qualifications  

  •  Minimum of 5 – 7 years of experience with fundraising database administration (Direct experience in Salesforce NPSP and Classy donor platform experience a plus.)


PolicyLink offers competitive salaries based on the experience and skills of employees. Additionally, PolicyLink provides an excellent and comprehensive benefits package that includes medical, dental, vision, 401k match, ancillary benefits, access to Flexible Spending Accounts, commuter expenses, and generous leave benefits.


Work Environment

  •  Because of COVID-19 this position will be remote for the remainder of 2020. Once restrictions are lifted, the hire will be expected to work from our downtown Oakland office.
  • Occasional evening and weekend work assignments.
  • May be asked to travel a few times a year, based on needs of the organization.

Position Type

1.0 FTE, 40 hours per week, Exempt


PolicyLink strongly values equity and believes in a just and fair society where all can participate, prosper, and reach their full potential. We work towards a more inclusive world and as such we are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, skin color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, military status, pregnancy, or parenthood. PolicyLink is committed to maintaining a diverse and multicultural working environment.

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How to Apply

To Apply

Please apply at the link below:

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Please note: No phone calls please. Only those selected to participate in our hiring process will be contacted.


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Organization: Nonprofit organizations