Deputy Director

Northwest Side Housing Center | Chicago, Illinois



In recent years, the Northwest Side Housing Center (NWSHC) has expanded dramatically in size, scope, and impact. It’s become a vital institution on Chicago’s Northwest Side, creating a stronger and more empowered Belmont Cragin. As we enter our next phase of development, we are seeking a deeply collaborative and strategic leader to serve as Deputy Director (DD). One of two executive roles at NWSHC, the DD leads all internal functions. This is a unique opportunity shape both a new, influential role and a vital, growing organization while working in partnership with a highly dedicated, mission-driven, and community-connected team of 30.


NWSHC’s mission is to identify and respond to the needs of the community by leveraging resources to improve the economic well-being and quality of life in Belmont Cragin and surrounding communities. Since our founding in 2003, we’ve helped thousands of families become homeowners or keep their homes, created financial opportunities, amplified youth voice, ensured older adults can age in place, and developed community members as organizers and leaders. We strive to dismantle the structural racism that causes so many social and racial inequities and we bring resources into the community, helping to spur $200 million in investment in the last five years alone.

Job Summary

The DD is an inspirational leader and committed collaborator who excels at fostering shared purpose, empowering strategic action, and cultivating values-aligned culture. With a focus on developing staff, growing and distributing leadership, and overseeing programs and operations, they integrate a methodical approach with outstanding facilitation skills, high emotional intelligence, and the ability to cultivate authentic relationships with diverse stakeholders. The DD oversees all internal functions of the organization including: leading the evolution of organizational culture; creating an environment that empowers staff to flourish to their fullest abilities; and ensuring programs and operations are outstanding in quality and aligned with organizational strategies. The DD reports to the Executive Director (ED) and manages leadership staff including the Director of Programs and Director of Operations.

Reports To

Executive Director


Organizational Leadership:

Bolster executive leadership capacity and support the ED in planning NWSHC’s future and promoting organizational excellence. Responsibilities include:

  • Assist the ED to build a shared vision for the future and a map to get there, including intended outcomes, strategies, and priorities.
  • Provide visionary and values-aligned leadership to enable the organization to continuously evolve to maximize its impact.
  • Collaborate to advance NWSHC’s fiscal health, including coordinating cross-departmental communication on resource generation, overseeing fiscal reporting, and supporting transparent development of the organizational budget.
  • Work together with the ED to plan and facilitate director meetings, all-staff meetings, team retreats, and other gatherings.


Organizational Culture + Staff Development:

Oversee the ongoing development of staff and organizational culture, instituting practices and structures that align with values, encourage leadership at all levels of the organization, and enable staff to grow and contribute their best to NWSHC’s mission. Responsibilities include:

  • Design, facilitate, and train staff in expanding models of distributed leadership within the organization and with key external stakeholders.
  • Consistently solicit input on staff experience at NWSHC; actively use findings to inform ongoing organizational development.
  • Support the development of strong relationships and shared purpose among staff, both within and across teams.
  • Facilitate ongoing engagement to deepen staff and stakeholder commitment to racial justice; promote the institutionalization of anti-racist practices at NWSHC.
  • Be consistently present with staff to ensure they have the guidance to carry out daily operation and make time sensitive decisions.
  • Lead the application of consistent protocols for recruiting, hiring, and onboarding staff.
  • Ensure all staff have meaningful growth opportunities to enable their best contribution at NWSHC and advance toward long term career goals.
  • Delegate, supervise, and carry out critical human resource functions.

Leadership of Programs + Operations:

Lead all aspects of NWSHC’s programmatic and operational functions to conscientiously steward resources, achieve high-quality outcomes, maintain fidelity to values and strategies, and stay true to the mission. Responsibilities include:

  • Ensure programs and operations are guided by values and strategic priorities and have sufficient capacity to realize their intended impact.
  • Direct the evaluation of NWSHC’s impact and use findings to shape ongoing organizational development.
  • Coordinate cross-departmental communication to align internal and external functions.
  • Follow advances in nonprofit management, housing, and community organizing and facilitate engagement with emerging research and practice.
  • Supervise the administration of critical operational and financial functions.


Serve as a key partner to the Board of Directors. Responsibilities include:

  • Support the staffing of the Finance Committee, Program Committee, and others as needed.
  • Attend all Board meetings and participate and present information as directed.


  • 5-7 years of previous non-profit leadership and management experience
  • Outstanding track record of facilitating distributed leadership and participatory decision-making processes
  • Cross-cultural experience and proven ability to forge strong relationships with diverse staff and stakeholders
  • Process-oriented, methodical planner
  • Demonstrated acumen for organizational development and strategy
  • Extensive experience working in partnership with low-income communities of color; connection to Belmont Cragin a big plus
  • Success managing staff and developing leaders
  • Outstanding interpersonal intelligence and active listening
  • Incisive race analysis and ability to lead dialogue on and action toward racial justice
  • Demonstrated commitment to social justice, community organizing, advocacy, analysis, and doing with rather than for communities
  • Excellent oral and written communication skills
  • Detailed oriented
  • Ability to perform multiple tasks within established timelines
  • Exceptional work ethic
  • Discrete with sensitive information
  • Tech savvy, preferably with advanced knowledge of Microsoft Office and Microsoft Access
  • Proficiency in Spanish preferred
  • Bachelor’s degree preferred
  • Knowledge of housing counseling, financial education, community organizing, and program development preferred


This is a full-time, exempt position with a salary range of $66,000-70,000.  NWSHC offers comprehensive health insurance benefits to salaried employees. In addition, NWSHC provides dental, life insurance, long-term disability, short-term disability insurance, and a pre-tax 401K retirement saving plan at no cost to the employee. Finally, NWSHC has a competitive paid time off policy and closes at the end of each year for an additional two weeks of paid time off.

How to Apply

Please submit a resume and cover letter to Simon Moore, the consultant we’ve engaged to conduct the search process, at The priority deadline for consideration is August 24, but we will continue to review applications until the position is filled.

Northwest Side Housing Center