The largest grant ever to the organization will boost its capacity to serve the estimated 1.8 million LGBTQ young people who seriously consider suicide every year. With the goal of increasing the number of volunteer crisis counselors tenfold by 2022, the grant will fund the development of a new volunteer management system that helps streamline several recruitment, training, and retention processes. The organization also will use the grant to incorporate artificial intelligence solutions into its systems, enabling it to operate more efficiently and scale its crisis services.
When fully operational, the new system is expected to enhance every aspect of the volunteer experience, including the applicant review and selection process, remote and in-person training around LGBTQ topics and suicide prevention, role-play exercises designed to prepare volunteers to interact with youth in crisis, the 24/7 scheduling and deployment of counselors across the organization's phone, text, and chat services, and volunteer retention. To complement the funding, PwC US will provide nearly $2 million in pro bono consulting services to the organization.
"Volunteer crisis counselors are at the heart of the Trevor Project, and innovative technologies will allow us to recruit, train, and support thousands more volunteers to continue providing best-in-class care to every LGBTQ young person who feels hopeless, alone, or suicidal," said Trevor Project CEO and executive director Amit Paley. "We're grateful to the PwC Foundation for making a bold investment in our mission to end suicide among LGBTQ youth. With their deep expertise and resources, this collaboration can make a significant impact on the public health crisis of LGBTQ youth suicide."
(Photo credit: Getty Images on behalf of The Trevor Project)