The Fund for Shared Insight is accepting applications from nonprofit organizations and grantmakers for its Listen for Good (L4G) initiative, which is dedicated to building the practice of listening in the sector.
L4G is focused on applying a semi-standard survey instrument, which includes using the Net Promoter System employed widely in customer feedback circles, to the nonprofit beneficiary context. Organizations implementing L4G are all customer-facing nonprofits. Since 2016, the fund has awarded one hundred and fifty-eight L4G grants supported by sixty-nine nominating co-funders.
The core feedback tool is a simple survey consisting of five standard questions that all participating L4G organizations are required to ask: 1) How likely is it that you would recommend […] to a friend or family member?; 2) What is […] good at?; 3) What could […] do better?; 4) How much of a positive difference has […] made in your life?; and 5) How often do staff at […] treat you with respect?
In addition, organizations can ask four optional demographic questions and add up to five custom questions to their survey.
The quantitative and qualitative responses to the L4G survey are gathered using a variety of data-collection methods — including kiosks, tablets, paper surveys, and in-person interviews — adapted in multiple languages, when appropriate. The survey-platform provider, SurveyMonkey, provides benchmarks to compare organizations’ responses to those of organizations in similar issue areas. The fund also provides high-quality technical assistance to help organizations collect, interpret, and respond to feedback.
Eighteen-month grants of $30,000, as well as access to technical assistance, will be awarded for program implementation.
See the Fund for Shared Insight website for complete program guidelines and application instructions.