Director DV Shelters - Parrish House

Safe Horizon | New York, New York

Job Summary

The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV survivors and their children.  We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.  


Essential Job Functions:  The Shelter Director is responsible for the day-to-day operations of the shelter program. Specific duties include but are not limited to: 

  • Managing and administering the shelter program  from a trauma informed perspective that focuses on resident centered practice and vicarious trauma;
  • Mediating disputes and addressing grievances from a trauma informed perspective;
  • Recruiting, hiring,  coaching, mentoring and supervising  a multi-disciplinary  group of onsite staff that  includes understanding and responding to vicarious trauma (both for self and for staff members);
  • Ensuring that all staff receive high quality bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of Resident Centered Practice skills and includes discussions about vicarious trauma
  • Management and oversight of billing process including reaching expected utilization targets, managing expenses, monitoring of onsite resident resources; and accurate resident documentation (electronic and hardcopies)
  • Completing annual staff performance evaluations; developing staff professional development plans and strong utilization of the agency’s performance management tools;
  • Managing and administering the shelter program including fiscal management of budget, billing, and adherence to agency, city and state and federal regulations; successfully completing program audits by city, State and Federal regulators;
  • Collaborating with internal departments to ensure programs run efficiently (Training Department, Domestic Violence Administration, Human Resources, Development, Finance, Legal etc.);
  • Developing partnerships with other community based organizations, acting as a liaison to other organizations;
  • Growing donor relationships in partnership with the Development Department; including hosting donor tours, and working with donors/volunteers for special events at the site;
  • Developing scattered sites as needed;   
  • Attending meetings and trainings as required;
  • Other duties as assigned 


  • Ability to maintain appropriate professional boundaries with residents and staffUtilization of Client Centered Practice (CCP) skills 
  • Ability to use  neutral and non-judgmental language when responding to clients
  • Understanding and responding to vicarious trauma
  • Ability to engage with clients using a trauma informed perspective Must be flexible, patient and able to juggle multiple roles simultaneously  


Graduate degree in a Human Services or related field, plus a minimum of four years relevant experience operating a facility/and or working with DV victims, Must include at least one year of supervisory experience. 

Additional Requirements: 

 On-call 24 hours a day.
 Paid mandatory trainings that occur in off-site locations and outside of the regular work schedule. 


Organization: Nonprofit Organizations