Operations Manager (Part-Time)

Cake4Kids | Bay Area, California

Background

Today there are around 60,000 foster children in California. On average a child typically stays in foster care for 2 – 3 years and approximately many end up staying in care for 5+ years. In the United States there are an estimated 1.5 – 2.8 million homeless and street youth in America. Human trafficking of youth is sadly very prevalent in California – both labor and sex. And domestic violence continues to be an issue in the country with 1 in 4 women on average likely to experience domestic violence and 10,000,000 children exposed to domestic violence each year.

Children remain amazingly resilient even in the worst of circumstances but often they suffer from self-esteem issues and withdraw into themselves. At Cake4Kids our goal is to deliver smiles to the faces of these children. We bake and deliver custom birthday cakes and aim to make the children feel special and loved on their birthdays. Cake4Kids is powered by an amazing and compassionate group of volunteers.  These volunteers bake the cakes in their own homes and deliver the cakes to the agencies we serve.

Libby Gruender founded Cake4kids over 7 years ago as a grassroots effort to bring smiles to the children and youth in her community. The first year we started we delivered 10 cakes to 2 agencies in the Sunnyvale area and at the end of 2017, we had delivered 3,082 cakes to 130 agencies in California. When we embarked on this journey we primarily served foster children and group homes and now we serve a very diverse agency population - family shelters, domestic violence agencies, human trafficking shelters, transitional homes and the list continues to expand as we come across causes that touch our hearts and have children’s needs at their core. 

Job Summary

We are seeking a flexible, detail-oriented, multi-tasker to perform operations and administrative support for Cake4Kids. This job is part-time and is a job-share position with one person working the morning shift and one person working the afternoon shift. We are seeking a person to take on our afternoon shift position.

Reports To

Director of Operations

Responsibilities

  • Review volunteer applications to ensure a person’s suitability and check all required data
  • Communication with volunteers who have questions about joining Cake4kids, making sure they know when orientation sessions occur and answering any general questions about volunteering
  • Managing volunteer information in our database.  We use Salesforce as our database.
  • Liaison with the agencies we work with – assessing their needs and managing day-to-day communication.
  • Managing the intake, volume and coordination of cakes with the agencies to ensure accuracy and capacity to meet commitments.


  • Manage cake requests in Salesforce, mitigate issues, and ensure bakers fill all cakes requests.
  • Liaising with the volunteers to make sure there are no issues with cake deliveries – no child can ever be disappointed by Cake4kids
  • Assist in the recruitment of agencies and volunteers
  • Create and audit reports to provide to the Director of Operations and ED as needed
  • Participating in meetings and events as and when needed.

Qualifications

Our ideal person is one, who is good at working as part of a team but can also work very well independently. Good at relationship-building, analysis, multi-tasking and comfortable using technology

  • Demonstrated ability to coordinate a variety of stakeholders
  • Ability to handle multiple priorities and meet deadlines; and anticipate and respond to work requests
  • Must be detail oriented as accuracy is critical to the success of the organization and the cake recipient.
  • Experience with data entry work – Salesforce skills preferable.
  • Excellent written and verbal communication skills. Comfortable dealing with people via email, over the phone and in person.
  • Skills in developing and maintaining positive work relationships and building teamwork
  • Demonstrated respect for diversity and multicultural sensitivity
  • Baking skills preferred

Compensation

This is a part-time role – 21 hours per week at a rate of $20/hour.

Currently the position is home-based, as Cake4Kids does not have a physical location.

Requirements/Other

Applicants MUST be located in The Bay Area of Northern California. Preferably in one of the following counties:

Santa Clara, San Mateo, San Francisco, Contra Costa or Alameda counties.

How to Apply

Please send an email to the Executive Director, Julie Eades, julie@cake4kids.org. In the subject line, please state - "Job Application".

Cake4Kids