Peer Resource Coordinator

Solid Ground | Seattle, Washington

Background

Solid Ground believes poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. Solid Ground does both. We combine direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and build skills that equip them to move forward in their lives. Through advocacy, we work toward ending racism and other oppressions embedded in our institutions, policies, and culture that hold people back from succeeding. We bring the voices of people experiencing poverty into the political process, furthering social justice and supporting our entire community to reach its potential. As our workforce evolves to reflect the diversity of the communities we serve, our agency and workplace will be enriched and strengthened and as such we will:

  • Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
  • Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency.

Job Summary

The Every Door Access Peer Resource Coordinator (PRC) will act as the liaison between community members seeking services at any Solid Ground location and identifying and linking to the appropriate resources to meet their needs from a whole-health perspective. The Peer Resource Coordinator will connect in person, by phone or email both internally and externally, assess and enroll them as participants into the agency database, CaseWorthy, and notify the appropriate program to contact them with the referral within a 48-hour work-day window. The PRC will work collaboratively with the front-desk staff and all program managers, case managers and other staff to facilitate timely referrals. The PRC assures that participants are treated in the most effective and client-supportive manner, served as quickly as possible and followed-through to exit, to ensure as many needs are met as possible. 

Reports To

Supportive Services Manager

Responsibilities

70% The Peer Resource Coordinator (PRC) will meet with participants in-person, by phone or email to complete an intake and/or receive the intake done by other agency staff, or received through other avenues such as Resourcewire, Solid Ground website, Unite Us website, office support calls, emails, self-referrals, etc. The PRC will meet in person or virtually to complete an assessment done from a motivational interviewing model, that will determine how to prioritize the referrals. The PRC will enroll in CaseWorthy and contact the appropriate internal or external program(s) based upon participant input, and document the desired referrals. The PRC will search internally and externally for the appropriate programs/agencies, and will facilitate a direct referral, following-up as the participant is served through to exit. A survey will be conducted to ensure satisfaction and address any outstanding concerns. The PRC will keep records of partner agencies and contacts within those agencies, reaching out to contact and update the list as necessary. The PRC will track clients and update progress as necessary. The PRC will make contacts in the community, and attend outreach events in-person or virtually to be knowledgeable about community resources available to clients and utilize other community services such as Unite Us, the Community Information Exchange, and resource exchanges. The PRC will ensure staff and participant communication is followed up on and documented as necessary.

25% Attend workshops, classes, and conferences to enhance professional skill and knowledge. The PRC will travel to all SG sites as the WA Governor’s mandate allows under COVID-19 regulations. Until that time PRC will work remotely and meet virtually with participants and staff, update staff on new partnerships in the community and maintain accurate listings of resources in the database.

5% Participate in staff, team and community meetings. Participate in regular supervision checkins. Practice a positive and cooperative work approach and foster teamwork among coworkers; participate in the Solid Ground Anti-Racism Initiative. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Qualifications

Education & Experience:

Requires two of the following:

  • Two years of any education in or related to Social and Human Services or similar field
  • Two years of experience working with formerly homeless families experiencing developmental, emotional and behavioral issues
  • 1 year experience working with and familiarity with local related resources
  • Two years’ experience working with communities of color in a service capacity, and demonstrated cultural competency working across communities.
  • Any combination of education, experience and measurable performance which demonstrates the capability to perform the duties of this position.

Also requires:

  • Understanding of the issues surrounding homelessness, crisis intervention, conflict resolution, domestic violence, harm reduction, cultural competency and cultural sensitivity
  • Understanding of the issues surrounding mental health and substance abuse, trauma, and knowledge of local resources available to assist individuals impacted by these issues.

Minimum Qualifications:

  • Proven ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages; • Excellent communication skills, both oral and written;
  • Good organizational and record keeping skills, including the ability to maintain accurate and confidential files;
  • Ability to work individually in a self-directed manner and as part of a team;
  • Self-motivated with an ability to problem-solve and prioritize;
  • Ability to quickly assess each situation and take appropriate action.
  • Basic knowledge of computer software (Microsoft Word, Excel, Outlook and database systems) and willingness to increase skills with these tools.
  • Access to reliable transportation, valid driver's license, vehicle insurance that meets Washington State’s minimum guidelines and the ability and willingness to utilize car to travel throughout King County;
  • Ability and willingness work occasional evenings and weekends as necessary

Desired Qualifications:

  • Bilingual in Spanish or African dialects or any other languages

Compensation

Full time. 32 hours/week

$23.39/hour plus benefits

Requirements/Other

Physical Demands/Working Conditions: This position works in an office or remote work setting 80% of the time and 20% in the field as safety allows. Employee spends 10% of the remote/office time in meetings, 70% of the time on the computer. Position requires employee to lift/carry 5-10 pounds occasionally and push/pull 5-10 pounds seldom, 1-5 pounds frequently. Position has the ability to sit/stand as needed. Stairs and walking required. During the current COVID-19 pandemic this position has the ability to work remotely at all times.

How to Apply

Solid Ground