Bay Ridge Neighborhood NORC Director

Bay Ridge Center | Brooklyn, New York

Job Summary

The NNORC Director is responsible for planning, implementation, and supervision of all aspects of the Bay Ridge Neighborhood NORC.  She/he will be responsible for overseeing all aspects of the organization, ensuring efficient and effective operation to meet mission and goals. He/she will lead and represent the organization, work closely with the sponsor, housing management, elected officials, funding sources, community partners, clients and public. He/she will ensure that all involved are aligned with the organization’s mission and vision by working together to successfully achieve strategic objectives and contractual goals.




  • Manage the day-to-day operations of the office and all activities run by the NNORC
  • Develop, implement and ensure success of program activities and services in accordance with contractual obligations; ensure that annual contractual goals, assessments, required number of service units are attained as well as case notes and units adhere to guidelines and standards of contracting agencies, funding sources and professional standards
  • Oversee successful implementation and completion of evidence-based programs in coordination with funding source(s) and as required by funding contract(s)
  • Oversee successful health indicator program implementation in coordination with funding source(s) and as required by funding contract(s)
  • Oversee the initial registration process, including intake, needs assessment, and health indicator surveys
  • Develop, implement and administer a wide variety of new, cutting-edge, and evidence-based health promotion programs, as well as educational and recreational programs to benefit NNORC participants
  • Implement programs and activities to actively foster communication and cooperation among diverse groups in community
  • Program planning, implementation, and monitoring to ensure high-quality services aimed at keeping older adults, healthy, happy, connected, and as full participants in their community
  • Case management for participants including: benefit and entitlement applications, referrals, advocacy, and crisis intervention
  • Timely reporting to all funders and partners
  • Data entry to monitor older adults' participation and program outcomes


  • Recruit, train and supervise qualified and competent professional and administrative staff to provide the services indicated by community needs assessment(s) and requirements of the funding source(s)
  • Hire and provide direct supervision to a multi-disciplinary NNORC staff team, social work interns, and volunteers
  • Recruit, train, and supervise or oversee the training and supervision of volunteers.
  • Train, supervise, and support the NNORC staff in the use of client assessment tools, and the creation and implementation of service plans for case management, including the keeping of electronic and paper client files, referrals to outside agencies, and counseling techniques.
  • Ensure that staff are adhering to all Standards and Guidelines of the contracting funding source(s)
  • Provide professional individual supervision and guidance to MSW-level social work staff and interns who provide case management, case assistance, health care management and health care assistance services
  • Foster interdisciplinary collaboration and oversee development and implementation of a care plan for all case management/healthcare management clients as required by the funding source
  • Work with supervisees to develop individual and group goals to ensure contractual obligations are individually and collectively achieved; oversee progress toward achieving goals and intervene in a timely manner to make adjustments when indicated to ensure that goals are achieved
  • Provide general oversight and supervision of volunteer program
  • Monitor staff performance levels with respect to contract mandates, workloads, and program quality

Community Outreach and Partnerships/Collaboration:

  • Maintain and expand existing community partnerships by being active and visible in the community and working closely with other professional, civic and private organizations
  • Develop, maintain and expand positive relationships with key stakeholders and community partners to support mission of the organization and requirements of the funding source(s)
  • Develop and oversee outreach plan including production of outreach materials (i.e., newsletter, newspaper articles, brochures, flyers, etc.)
  • Convene the NNORC Partners Board quarterly. Keep NNORC Partners informed about key matters related to the NNORC. Obtain feedback from and work collaboratively with Partners on program goals and initiatives.
  • Develop and implement strategies to reach out to potential NNORC members
  • Conduct sustained community outreach and marketing, raising awareness of the NNORC program to potential community partners who might provide services to NNORC members and/or develop collaborative activities and initiatives
  • Work collaboratively with other Senior Services programs and other Union Settlement departments as indicated.
  • Network and develop relationships with outside partners, shareholders, and the board

Contract and Fiscal Management:

  • Responsible for fiscal management that generally anticipates operating within the approved budget, ensures maximum resource utilization, and maintenance of the organization in a positive financial position
  • Work with accounting department to ensure timely submission of required invoices, documentation, progress reports, tax filings, etc., as required by contracting/funding sources etc.
  • Responsible for completing grant applications and developing other resources necessary to support
  • Monitor the NNORC budget and authorize expenditures within parameters of budget

Additional duties as assigned by the Director of Senior Services




  • LMSW and at minimum 5 years’ experience, preferably with seniors
  • Experience in nonprofit management; previous director experience desirable
  • Excellent leadership and interpersonal skills
  • Highly organized and detail-oriented; able to plan, manage and successfully complete multiple concurrent projects, frequently with short deadlines
  • Demonstrated experience with interdisciplinary team building
  • Experience with volunteer recruitment and management
  • Demonstrated experience in community organizing and managing community relations
  • Excellent verbal and written communication skills
  • Ability to perform multiple tasks effectively in a fast-paced, challenging, and
  • constantly changing environment
  • Understanding of the strengths and challenges facing aging populations
  • Nonjudgmental, socially perceptive, empathic and a good listener
  • Demonstrated knowledge of social theories, practices, guidelines and core competencies of social work profession
  • Ability to handle complex and difficult situations in a professional manner. Demonstrated ability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations
  • Excellent computer skills required including experience with data management systems, grant management systems and willingness to learn other programs as required.
  • Commitment to diversity and ability to work with diverse population of seniors, volunteers and staff


  • SIFI certified
  • Knowledge of Bay Ridge community
  • Previous experience within a Neighborhood NORC
  • Experience with Peerplace, Aging Remote Access, Grants Gateway
  • Bilingual (English/Spanish or English/Chinese)

How to Apply

Email resume and cover letter to Todd W. Fliedner:

Bay Ridge Center

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Organization: Nonprofit organizations